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Versa 4 touchscreen isn't working

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‎09-10-2023 10:13 - last edited on ‎09-11-2023 03:39 by Fitbit Moderator

‎09-10-2023 10:13 - last edited on ‎09-11-2023 03:39 by Fitbit Moderator

Hi my screen is not working it’s still monitoring my heart rate and steps but I can’t move the screen off the clock? 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎09-11-2023 03:41

In response to Talahthas

‎09-11-2023 03:41

Hi there, @sammyc74. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. 

As a first approach, please follow the tips and recommendations provided by @Talahthas. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
2 REPLIES 2

‎09-11-2023 02:49

‎09-11-2023 02:49

Welcome to the Fitbit community, @sammyc74!

Sad to hear that your Versa 4 isn't working as expected. Please try if restarting your device will fix this isue. To do so, first make sure having synced to not lose any data your Versa 4 has tracked so far. Then keep it's button pressed for around 10 seconds until you'll see the Fitbit logo on it's display.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎09-11-2023 03:41

In response to Talahthas

‎09-11-2023 03:41

Hi there, @sammyc74. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. 

As a first approach, please follow the tips and recommendations provided by @Talahthas. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer