Versa 4 stuck on a red X

[calgen]

Dears,
i got a versa 4 recently.

unfortunately the versa 4 screen went black and never started.

tried to restart it, once the startup ends a big red x will show on the screen and it goes black again. restarting it multiple times, and some of the times will go through and show the clock but once the screen goes black it never turns on again.

any help suggestions?
also tried to open chat with the support but the chat application is not loading.

your help is appreciated

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @calgen. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4 and your time in trying to troubleshoot it before posting here. 

In addition to the steps you've done so far, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.