Versa 4 stuck on a red X

[LetsgoEthan360]

Okay so I have a Fitbit versa 4 and it was acting weird when I tried to reboot it, so what happened was I followed a YouTube tutorial on how to reboot my Fitbit versa 4 because it wasn’t responding to touch so I followed the tutorial and then my Fitbit showed the Fitbit logo and then the Fitbit logo changed to black while the rest of the screen was teal and it repeated to change the logo and rest of the screen colour until after a few seconds it showed a red x on the screen and then returned me back to my watch face. also the tutorial said to press and hold the button on the versa 4 until the screen showed the Fitbit logo. I tried to reboot it because it froze up on me. The phone it is paired to is a iPhone 11 running iOS 17.5.1 in case that helps. the date that it happened on is Friday, July, 12, 2024. I wasn’t at home when this happened. I was doing an exercise when it froze up. I don’t really know what was going on but maybe someone can help me also I’m a Fitbit fan.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @LetsgoEthan360. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on the red X. I understand your concern, I will do my best to help you with this!

Even when the screen seems to be dead, would you mind trying to sync? To do so, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please try once again a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.