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Versa 4 stuck on a red X

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‎03-03-2025 08:26 - last edited on ‎03-04-2025 06:12 by Fitbit Moderator

‎03-03-2025 08:26 - last edited on ‎03-04-2025 06:12 by Fitbit Moderator

The screen shows the fitbit logo then does a big red X and turns off. What can I do? I go to the app but it wont sync and wont allow me to connect to do a factory reset. 


Moderator Edit: Clarified subject

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‎03-04-2025 07:39

‎03-04-2025 07:39

Hi there, @mpsaltlife23. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on a red X. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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