Versa 4 stuck on a red X

[Courthall24]

I am very disappointed in the Versa 4. It will only turn on to give me the red X. I called and went through the steps and it is dud. I had the Versa 3 and went through 2 replacements that both lasted less than a month. I waited a year to pirchase the Versa 4 but looks like I wasted my money again. This one lasted only a few months. I'm sure they will send me a refurbished watch that doesn't last no time. Thanks for wasting my time and money again Fitbit. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Courthall24. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconveniences you have had with your Versa 4 and Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. 

Regarding your inquiry, if you receive a refurbished product as a replacement, please know that it has been verified by our team. Mostly these are  products that are returned because the users don't like the color, choose the wrong model or size. However, note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!