Versa 4 stuck on a red X

[Ishika_1301]

Dear Fitbit Support Team,

I am seeking assistance with my Fitbit Versa 4, which is currently non-functional. The device shows the Fitbit logo, followed by a red X, and then turns off or goes blank.

I have already attempted the following steps:

• Charged the device using a wall adapter continuously for over 24 hours

• Performed multiple force restarts by holding the side button

•  Attempted restarts while charging

• Waited to see if a setup code or firmware screen appears — but nothing does

In addition to this, I am unable to connect the device to the Fitbit app, and thus, I am unable to update the firmware. The app does not recognize the device or prompt a setup/update.

Unfortunately, all efforts have been unsuccessful, and the device remains stuck in this state.                            

Kindly advise on the next steps to resolve this issue. If this requires a firmware reinstallation, service, or replacement, I would appreciate your guidance.

Thank you for your support.

Moderator Edit: Clarified subject

[KLAUST]

I am having the exact same problem. Can’t seem to find any advice that helps. This only happened after I converted to a Google account 

[Megan_1234]

I'm having the same problem. I've spent hours trying all the "fixes" mentioned here and on YouTube and nothing works. I'm so annoyed with fitbit!

[Tennisgirl1]

Same, i get the big red X but it does connect however i do not get messages, or phone calls! not real happy...

[Megan_1234]

It's incredibly frustrating. I've been without it for a week and have just decided to purchase a Garmin. I've had three fitbits over the years and I'm fed up with them. My current one was only 18 months old and I don't have time to spend hours trying to fix it once a month