Versa 4 stuck on a red x

[StephRomero]

Today when I woke up and tried to sync my Fitbit Versa 4, it wouldn't sync to the Fitbit app. I restarted my phone, restarted my Fitbit and also unpaired my versa 4 from my Bluetooth which has made even more issues. When restarting my versa 4, it would show the logo a few times and before going to the main screen it would show a black screen with a red X. It shows that it is not connected to my phone. I don't understand how to reconnect it via the app and there is no update available at this time. I would love to figure this issue out as I have only had this device since June 7th. I did purchase the 2 year warranty but I'm not sure how to find it or use it if I need to replace this device.  

Moderator Edit: Clarified subject

[alexthecat · Accepted solution]

@StephRomero Fitbit is experiencing a major outage today. You can check the status of that here. The app is working for me now, but other people are reporting that it is still down for them. 

[StephRomero]

Thank you! My issue was resolved as well thankfully! 🙂 

[ManuFitbit]

Hi @StephRomero. Welcome to the forums.

Thank you for the response. I hope everything is working fine now. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Thanks @alexthecat for your support.