Versa 4 stuck on the Fitbit logo

[Mek1995]

My futbit versa 4 keeps giving me a black screen , it doesn't vibrate when put in charge , I have tried factory reset multiple times the screen lights up gives me the fitbit logo then goes black again 

I've had this device for only around 6 months and it's not broken and screen won't work

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mek1995. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

Even when the screen seems to be dead, would you mind trying to sync? To do so, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please try once again a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

[Mek1995]

I have dine all this it asks me for the pairing code that is meant to appear on the screen but my screen is still black and no code appears 

[MarreFitbit]

@Mek1995 Thanks for getting back to me and for the update. 

Since all the steps you tried didn't work, you have a Versa 4 and report it's not responding nor connecting, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.