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Versa 4 stuck on the Fitbit logo

‎08-09-2025 10:37 - last edited on ‎08-09-2025 14:00 by Fitbit Moderator

‎08-09-2025 10:37 - last edited on ‎08-09-2025 14:00 by Fitbit Moderator

Can't sync or start my versa 4


Moderator Edit: Clarified subject

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‎08-09-2025 14:02

‎08-09-2025 14:02

Hi there, @JDK1960. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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