Versa 4 stuck on the Fitbit logo

[lzv57]

Sunday afternoon I noticed the fitbit versa 4 did not have any steps, and the screen was blank and wouldn't open.  So I put it on the charger overnight (15 hours) and still it would not work.  The last sync was at noon Sunday.  Today I have tried the reboot multiple times, and got nothing.


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @lzv57. Welcome to the Fitbit Communtiy Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still unresponsive. I understand your concern, I will do my best to help you with this!

Even when the screen seems to be dead and the device is not syncing, would you mind trying to force a sync? To do so, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please try a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.