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Versa 4 stuck on the time screen

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‎01-24-2024 03:08 - last edited on ‎01-24-2024 03:22 by Fitbit Moderator

‎01-24-2024 03:08 - last edited on ‎01-24-2024 03:22 by Fitbit Moderator

Hi, since installing an update a few days ago the time on my watch is permanently displaying 10:13.  I've tried all the help tips but nothing is resolving the issue.

Moderator Edit: Clarified subject

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‎01-24-2024 03:24

‎01-24-2024 03:24

Hi there, @Lindyloulje. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 4 is still stuck on the time screen despite the steps you've done so far. I will be glad to help you to sort this out! 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


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