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Versa 4 swimming

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‎09-10-2022 11:22

‎09-10-2022 11:22

I took my toddler to our local pool with water park and some shallow swimming, for about 1hr. First time I've ever braved getting my fitbit versa 4 wet and it worked all through the activity however since we exited the pool it turned off and won't turn back on or charge! Can anyone help? I rely so much on my watch I am absolutely gutted if it is broken! I've had it since Christmas 20' 

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‎09-10-2022 12:33

‎09-10-2022 12:33

Hello @Hannsmith 

 

I’m afraid you posted in the wrong forum and incorrectly identified your Fitbit. You said you have a Versa 4 which hasn’t been released yet. Your question can be addressed better in the proper forum.

 

If you have a Versa 3 please post your question here: https://community.fitbit.com/t5/Versa-3/bd-p/versa3

 

If you have any other Versa (other then Versa 4 or 3) please post your question here: https://community.fitbit.com/t5/Other-Versa-Smartwatches/bd-p/versa

 

I don’t have the power to move your post for you. Only a moderator or community council can do that. In the mean time try placing your Fitbit in a bag of dry rice for a day to help try and pull any moisture out that may have gotten in somehow. Try turning it back on after 24 hours. 

If your still experiencing issues I’d contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

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