Versa 4 switching itself off

[LT2101]

My Fitbit versa 4 keeps randomly turning off and I have to hold the power button for it to come back on, sometimes when I hold it down a Red Cross comes up through the screen, Fitbit only stays on for max 15 mins before it turns itself off

[ManuFitbit]

Welcome to the community forums @LT2101. 

Thank you for providing the information about this difficulty with your Versa 4. 

Please, try to perform the following troubleshooting steps:

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Versa 4.
• Tap Sync Now.

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).
• Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).
If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face options and try selecting a different clock face.