Versa 4 stuck on a red X

[Millica]

Hi, I got my versa 4 less than 2 years ago, have the receipt to prove it.  I charged the other week only to find it glitched and won't turn back on. Ive soft reset it flashed with the symbol did the x then push the side button symbol shows again and then nothing. Has anyone come back from this issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Millica. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is stuck on the red X. I understand your concern, I will do my best to help you with this!

Since none of the steps you tried have worked, please try a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

Once you've completed the above, please try setting up your Versa 4 once again. For instructions, see How do I set up my Fitbit device?