Versa 4 switching off even though is charged

[VLJ13]

My Fitbit Versa 4 keeps switching off even though the watch is showing as charged in the app. The watch will only turn back on after connecting to the charging cable and then shows it is already charged. This is so frustrating as it happens when I am out for a walk or run and stops logging it and I also have no time displayed.

Moderator edit: clarified subject.

[zoeanne7]

Mine's doing the exact same thing but only been affected since I did the update two days ago so it's an update issue rather than I've broken it as was working perfectly fine prior to this. I spoke to the help chat who advised me to reset it, clean the charging points and keep it on charge for 30 mins but it's still not working. They offered me a discount code as I'm out of warranty which I think is awful customer service. 

[MazJ]

Me too. 

[MazJ]

Oh I followed some advice

Force stop the Fitbit app on phone

Stop Bluetooth

Charge versa

Turn app back on then swipe to update and turn on Bluetooth and it seemed to take forever but it's now working 

Touching everything wood!

Hope it works for you

[zoeanne7]

When you say force stop app, do you mean delete it?

[MazJ]

No just go into settings about the app and force stop. Although delete and reinstall will prob work I suppose but force stop just makes it restart properly 

[VLJ13]

I did this too but I was still having the same problem 😔

[ManuFitbit]

Hi and welcome to the forums @MazJ @VLJ13. Welcome back @zoeanne7. 

Thank you for sharing the inquiry regarding your Versa 4 and for trying to fix the difficulty on your own. 

To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? Please make sure to follow the steps listed in the article.

[zoeanne7]

@ManuFitbit Is there not a process for you to escalate this issue to another team when it’s apparent it’s clearly a software update problem which is affecting at least 12 of your customers in this community?

[jonnyVTEC]

Make that 13. 

[MamaG81]

Make it 14, its really not good enough and they're not exactly cheap

[Cjcase411]

15. I am so mad! My watch worked perfectly fine then all of a sudden stopped responding, screen won't even turn on to reset. It vibrates at all the right spots but won't connect. 

[jonnyVTEC]

I’ve done the factory reset, remove device etc and now the thing is in a boot loops. Both icons appear and the circle version for a button hard reset but I either get a red x or the a vertical line flash. 

[Annegray]

Mine is doing exactly thr same thing. Very frustrating

[Guy_]

Hi All, this may be related to the firmware version you are running, can you please go to the watch Settings, About Versa 4, System info and give the last digits of the firmware version, such as 194.86, and also the phone type.

It is also just possible that syncing is an issue, turn off Bluetooth before removing from charging to see if that helps.

[AlCra]

I have exactly the same issues and did try all the suggested restarts, stoppage, update even factory reset. It doesn't seem to make any difference. My Versa 4 version is 61.200001.210.26. My Fitbit app is running on Xiaomi Redmi 13C. What now?

[MazJ]

I've given up and bought a pixel 3 watch. Amazing.

[jonnyVTEC]

Im gonna try rebooting and using another phone as that worked with my wifes Versa 3 im not using.

Im not surey about getting a pixel 3.... the issues with Fitbit seem to have started after Google bought it so then buying a device from the same company just feels like they have done you over twice!?

[TerTer654]

I’m having same issue, tried everything on here but still happening and more frequently 

[AlCra]

I did contact Fitbit support and explained the issues and all the steps I took to solve it.

I've sent my Fitbit and will receive a replacement Fitbit Versa.

It will take a while but at least I can hope that it's a good solution.