Versa 4 syncing and battery issues

[Janefitfanatic]

It takes many tries to get it to sync with my phone, and after only a few months the battery discharges in 2 days when it use to be hood for 5 days.

Moderator Edit: Clarified subject

[Guy_]

Hi @Janefitfanatic - the new V4 Fitbit App does have syncing problems and it is possible it can affect battery life and you miss notifications on the watch. See Why won't my Fitbit device sync? 

You can also try syncing, fully charging, turning off the phone's Bluetooth and restarting the watch and see the effect on the battery life - only turn on Bluetooth when you need to do a manual sync, and see if this prolongs the battery life. You won't get any on watch notifications during this test.

[MarreFitbit]

Hi there, @Janefitfanatic. Welcome to the Fitbit Community Forums. I'm sorry to hear about the syncing difficulties you've been experiencing with your Versa 4 and the decrease in the battery life of your Fitbit device. We're here to help you! 

Have you tried the tips and recommendations provided by @Guy_? If the syncing issue persists, please try the steps below in the order listed: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

As for the battery short life, I suggest taking a look at this help article Can I extend my Fitbit device's battery life? 

Nevertheless, bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

[tanyay]

Can you help me please?

[TomasZemlak]

In what, do you want help?