Versa 4 syncing with new iPhone 16 pro

[KathrynP45]

I have followed the instructions a number of times to get my Versa to sync and it's not happening. Is there chat support available?

[EstuardoFitbit]

Hello there @KathrynP45, welcome to the Fitbit Community! 

I'm sorry to hear you're having trouble with your Versa 4. Thank you for the steps you've already taken!

To begin troubleshooting, let's check if there's an update available for the Fitbit app. If the app is up-to-date, try restarting both your phone and your watch and setting up your device once again!

Could you please tell me what other steps you've tried? Knowing all the details will help me determine the next course of action.

[Jagkitty]

Hi Estuardo, I have removed and reinstalled the fitbit app on my iphone. I shut down my iphone and my versa 4. I shut down bluetooth on my phone and the fitbit app and restarted. The phone is updated to the current version. The fitbit app is the current version. I am paying for a subscription and each day my phone doesn't sync [the past 5 days] and I am losing value on my subscription. Please advise next steps.

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BTW it asked me to create a new name from KathrynP45 so I updated to Jagkitty.

[EstuardoFitbit · Accepted solution]

Hello there @KathrynP45, thanks for being back! 

This is my understanding, you have migrated your account from a Fitbit account to a Google account! If that is the case, I suggest trying to set up your device as new! 

This may seem a bit confusing, but here is a list of steps to follow:

1. Verify that the app does not have any pending updates.
2. From the app, press the icon of a clock and a mobile phone located at the top of the app.
3. Press the "Add more devices" option.
4. Press the "Replace with new Versa 4" option.
5. Follow the instructions displayed on the screen.

Please note that it is not necessary to delete your device prior to the execution of this process. In the same way, make sure you have your WiFi password at hand, as it will be required to perform the update again.

[Jagkitty]

That worked Estuardo - thank you for your assistance!

[EstuardoFitbit]

That is great to hear @Jagkitty, 

I'm glad to read that my recommendations made the trick for you, please feel free to keep sharing any other inconvenience with us! 

Have a good one!