Versa 4 time won't update while traveling

[sbacon]

My fitbit was updating fine while I was traveling until it died. After charging it, it now won't update to my current time zone. I've shut it down, updated it and uninstalled then reinstalled the app. Any ideas? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @sbacon. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not updating the time. I understand your concern, I will do my best to help you with this!

Did you already sync your Fitbit device? Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. Since you've recently recharge it, maybe your Versa 4 just needs to sync to update the time. 

If you've tried the above but to no avail, make sure you're not running into syncing issues. For more information, see Why won't my Fitbit device sync? 

If the issue is still not solved, but you can confirm that your Versa is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

[sbacon]

Thank you! it hadn't synced but just did and that fixed it!

[MarreFitbit]

@sbacon You're very welcome! I'm glad to hear that your Versa 4 is now showing the correct time. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!