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Versa 4 - too many steps

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‎10-29-2024 14:05 - last edited on ‎10-30-2024 14:07 by Fitbit Moderator

‎10-29-2024 14:05 - last edited on ‎10-30-2024 14:07 by Fitbit Moderator

My steps count jump from 18,500 to 28,000 without walking that many steps. I've been having inaccuracy problems lately. 

Nicole 

Moderator Edit: Clarified subject

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‎10-29-2024 14:11

‎10-29-2024 14:11

Hi @nmspross 

Have you got you phone added as a device (to collect steps) to your account? You can check by opening the Fitbit app - tapping on the device poll in the top left corner (it has the battery percentage) - check which devices are in there. If the phone is listed try removing it from there. It could be possible that extra steps are being added from there.

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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