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Versa 4 touchscreen isn't working

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‎05-15-2024 00:54 - last edited on ‎05-15-2024 04:58 by Fitbit Moderator

‎05-15-2024 00:54 - last edited on ‎05-15-2024 04:58 by Fitbit Moderator

Is anyone else finding that the touch screen on the fit bit versa 4 doesn't always work?

Its really annoying. But I know if I send it back under warranty it would say well its working in the two seconds I looked at it.

Disappointing as its not cheap.

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎05-15-2024 03:22

‎05-15-2024 03:22

Welcome to the Fitbit community, @GraceLikesRunni!

Sad to hear that you're having an issue with your Versa 4.
If you haven't done so yet, I'd suggest to try if restarting your device will get things fixed. To do so, please keep your Versa 4's button pressed for around 10 seconds until you'll see the Fitbit logo on it's display.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎05-15-2024 05:00

In response to Talahthas

‎05-15-2024 05:00

Hi there, @GraceLikesRunni. Welcome to the Fitbit Community Forums. I'm sorry to hear that the touchscreen of your Versa 4 is not working. I understand how you must be feeling. We‘re taking your comments and sentiments in regards to our products into consideration. We're here to help! 

As @Talahthas has suggested, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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