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Versa 4 turns off when running

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‎02-02-2025 03:28 - last edited on ‎02-03-2025 05:28 by Fitbit Moderator

‎02-02-2025 03:28 - last edited on ‎02-03-2025 05:28 by Fitbit Moderator

Hi my Fitbit versa 4 keeps turning off when I’m doing a run. I have had to reset it three times this morning while running. It also does this on the spin app. If I do a swim workout or circuits they track fine.

can anyone help with these issues.

Moderator Edit: Clarified subject

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‎02-03-2025 05:30

‎02-03-2025 05:30

Hi there, @Johns86. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 keeps turning off when running. I understand how annoying this can be, I will do my best to help you with this!

If this is happening mostly when working-out, note that you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities such as a workout that require you to move your wrist a lot. That being said, please try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-03-2025 05:30

‎02-03-2025 05:30

Hi there, @Johns86. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 keeps turning off when running. I understand how annoying this can be, I will do my best to help you with this!

If this is happening mostly when working-out, note that you might unintentionally press the button on your watch when you bend your wrist. This may happen during activities such as a workout that require you to move your wrist a lot. That being said, please try wearing your watch higher on your wrist to avoid hitting the button. For tips on how to wear your watch, see How do I wear my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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