Versa 4 unable to receive notifications

[KayLee79]

Morn! My notifications on my Versa 4 stopped working about 2 days ago. I’ve restarted, reconnected, turned off phone/fitbit, made sure app is updated.…what else may I be missing? This is pretty annoying! Lmk if anyone has had the issues recently and can help. Thanks!

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hi @KayLee79!  It’s nice to see you around!

Thank you for sharing the details about your Versa 4 that is not receiving notifications.  I appreciate the steps you have tried after contacting us. 

Are notifications enabled on your Versa 4? Swipe down from the top of the screen and tap the quick settings icon. Make sure Do Not Disturb  

and Sleep  modes are turned off.

You can find more information in this help article How do I get notifications from my phone on my Fitbit device

[KayLee79]

You are amazing! I knew I was missing something. I was so confused on why anything I was trying was not working. Thanks so much!

[LZeeW]

@KayLee79   These touch screens are very sensitive.  It is really easy to make changes without realizing it.

@MaCrisGBFitbit   Just to clarify, that quick settings icon isn’t on the Versa 4 or the Sense 2.  It is on some older models, though.