Hello @mjmiller66! Welcome to our community forums!
I'm sorry to hear that your Versa 4 is not syncing. Thank you for the information provided.
- Does your Versa 4 screen display the Fitbit logo, or the logo along with any additional messages?
- Have you tried setting up your Versa 4 again with your account?
- When you open the Fitbit app, do you see any error messages during syncing?
- Are your app and your mobile device up to date?
If you haven't tried pairing your Versa 4, please try these steps:
- Open the Fitbit app.
- Tap the account icon in the top left corner.
- Choose “Add more devices.”
- Select the picture of your Versa 4.
- A message will appear that says “replace your Versa 4,” tap OK.
- Follow the on-screen instructions to continue.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer