Versa 4 unable to sync

[mjmiller66]

After software update it won’t sync just goes to Fitbit start up screen.

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hello @mjmiller66! Welcome to our community forums!

I'm sorry to hear that your Versa 4 is not syncing. Thank you for the information provided. 

• Does your Versa 4 screen display the Fitbit logo, or the logo along with any additional messages?
• Have you tried setting up your Versa 4 again with your account?
• When you open the Fitbit app, do you see any error messages during syncing?
• Are your app and your mobile device up to date? 

If you haven't tried pairing your Versa 4, please try these steps:

1. Open the Fitbit app.
2. Tap the account icon in the top left corner.
3. Choose “Add more devices.”
4. Select the picture of your Versa 4.
5. A message will appear that says “replace your Versa 4,” tap OK.
6. Follow the on-screen instructions to continue.