Versa 4 will not sync with iPhone

[ahsmith68]

I have turned both off for several minutes. Made sure my device is up to date. However i try and sync the fitbit with phone i get error message.

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @ahsmith68.

Thank you for sharing the inquiry regarding the Versa 4.  Please try the following steps in the order listed:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.