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Versa 4 won't charge

6 hours ago - last edited 5 hours ago by Fitbit Moderator

6 hours ago - last edited 5 hours ago by Fitbit Moderator

Charged it when I got it, charges from 55% to 65% than quits. Turned it off and on 5 times.

Moderator Edit: Clarified subject

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2 REPLIES 2

5 hours ago

5 hours ago

Hi there, @CJC58. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not charging properly. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Charge 5 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


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3 hours ago

3 hours ago

Tried everything,  went to fitbit.com live chat. After an hr he offered a replacement.  After 5 years and 4 fitbits ..no thanks. These things are junk and should sell for 39.95..they always fall apart after the warranty runs out. I wear mine everyday except in the shower.

Getting a refund of Amazon...might buy a used one for 40 bucks..if it lasts a year..so be it.

This versa 4 is junk compared to the old versa..1 button...too much scrolling 

 

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