Versa 4 won't charge anymore

[Vikings15]

My fitbit versa 4 won't charge. I bought it in May 2023. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Vikings15 - try the instructions here How to check charge cable - Sense 2/Versa 4 won't charge, won't start or blank screen 

[MarreFitbit]

Hi there, @Vikings15. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 is no longer charging. @Guy_ Thank you so much for your time in trying to help! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Have a good day!

[Vikings15]

Hi,

 Thanks for getting back to me. Can I ask if you don't mind the replacement watch that you will be sending me, will it the a new or refurbished.  Thanks 

[MarreFitbit]

@Vikings15 I understand where your concern might come from. For inquiries about your replacement, my best advice is to get in touch with our team directly. 

Nevertheless, please note that it depends on what's in the warehouse when your replacement is shipped out. It could be refurbished or it could be new. Click to read more.

If you receive a refurbished product as a replacement, please know that it has been verified by our team. Mostly these are  products that are returned because the users don't like the color, choose the wrong model or size.

Any further questions about your replacement, please feel free to contact our team for more deeper explanation as this is something we in the forums cannot handle. 

Thanks in advance!

[Vikings15]

Thankyou for the responses. Finally sorted. Fitbit kindly sent me another Fitbit. Thankyou 

[Vikings15]

Thankyou x

[Hiba.ba]

I have the same problem 

what shall i do

[Hiba.ba]

I have the problem with charging

i bought my versa4 in june this year via amazon 

[Vikings15]

I would get connected to customer care via Fitbit app. They are very helpful and will go through the process with you step by step. Mines sorted. Hope you get it sorted too. Best wishes x