Versa 4 won't charge anymore

[Nomad4056]

My versa 4 is not able to charge...on switching on it start blinking for few seconds n then a big red :cross_mark: shows up....

Please help 

Update: I got those versa 4 in August 2023 only...is it under warranty of 24 months....

Please let me know how I can avail the warranty 

Moderator Edit: Clarified subject

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[MarreFitbit]

Hi there, @Nomad4056. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 is not charging anymore. I understand where your concern is coming from, we're here to help you! 

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 4. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

If the above doesn't help, please follow @Odyssey13's advice and chat with us online or give us a call. Click here to get connected.