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Versa 4 won't charge anymore

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-22-2024 06:59 - last edited on ‎04-22-2024 08:38 by Fitbit Moderator

‎04-22-2024 06:59 - last edited on ‎04-22-2024 08:38 by Fitbit Moderator

17137943136221920098015426692338.jpg

 is this normal? 

Not charging at all anymore. 😪😪

Moderator Edit: Clarified subject

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2 REPLIES 2

‎04-22-2024 08:40

‎04-22-2024 08:40

Hi there, @craigparker1987. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 4 is not charging. I understand how you must be feeling. Thanks for the image attached, we're here to help you! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎04-22-2024 08:43 - last edited on ‎04-22-2024 08:59 by Fitbit Moderator

In response to MarreFitbit

‎04-22-2024 08:43 - last edited on ‎04-22-2024 08:59 by Fitbit Moderator

They have dealt with it superbly. Gino on the support team helped me through and sorted me with the warranty I still have and have successfully ordered me a new replacement. I am forever greatful for great service and cannot wait for my new product! 

Moderator Edit: Personal info removed

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