08-14-2025
11:17
- last edited on
08-14-2025
16:49
by
DaniFitbit
08-14-2025
11:17
- last edited on
08-14-2025
16:49
by
DaniFitbit
My fitbit went black...will not charge or reset
Moderator edit: updated subject for clarity
08-15-2025 04:31
08-15-2025 04:31
Hi there, @overbrookjoe. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is unresponsive. I understand your concern, I will do my best to help you with this!
I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.
Thanks in advance!
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08-16-2025 16:52
08-16-2025 16:52
Where you able to get your Versa 4 fitbit working? I'm having the same issue
08-16-2025 19:09
08-16-2025 19:09
Having the same issue. Just started a few hours ago. Watch keeps resetting on its own too, and steps aren't updating
08-16-2025 19:11
08-16-2025 19:11
Im having the same issue and when I called all they are wanting to do for me is give 35% off my next order