Versa 4 won't charge

[Mcgrawrj]

Not sure whether or not I need to return the device, but I cannot get my fitbit to charge.  Anyone else with a versa 4 have the same issue?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mcgrawrj. Welcome to the Community Forums. Thanks for the details provided in your post. 

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Hope that helps. 

[lhappyakers]

I also am not able to get the device to charge, I have followed all of the trouble shooting information and it will blink a couple of times and then shows a red x

[ecastillo21]

same here. it flashes the logo for a few seconds then shows a red X

[MarreFitbit]

Hi there, @lhappyakers. Welcome on board. I appreciate you had followed the tips and recommendations provided above.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Hey. @ecastillo21. It's great to see you around the Community Forums, welcome!  To better assist you, please confirm that you've followed the tips and recommendations I've provided here. 

See you around. 

[ecastillo21]

Yes I’ve followed the tips and recommendations multiple times. The logo still flashes and then proceeds to show a red X.