Versa 4 won't charge

[NCmetsfan]

I have been very happy with my versa 4, had it about 2 years now.  2 days ago it gave me the head up that battery was low.  I connected it to the charger and the next morning it was dead.  I have tried multiple outlets and charging cables yet nothing works.  Any help would be appreciated.

Moderator Edit: Clarified subject

[MtnLover]

Ditto...except my Versa 4 is only a few weeks old. 

[MarreFitbit · Accepted solution]

Hi there, @NCmetsfan. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not charging. I understand your concern, we're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

@MtnLover Thanks for stopping by in the Fitbit Community Forums. I will do my best to help you with your Versa 4. 

As a first approach, I'd recommend restarting your Versa 4 by following these steps. Then, try charging it again for at least 2 hours. 

If the Versa 4 is still unresponsive and it has not vibrated during the restart process, please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? Let's try making sure both, your Fitbit device and charge and clean and free of any debris.

[MtnLover]

That worked! Thanks.

[MarreFitbit]

@MtnLover You're very welcome!  

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[CabinetMtns]

I had trouble trying to charge my watch by just plugging it in, in a regular outlet using the adapter. But I ended up trying to only plug the cord into my laptop USB port and my truck's USB port - and they both work great. 

So it was a waste of time using my adapter in my regular plug in outlets...   Kyle 

[MarreFitbit]

Hi there, @CabinetMtns. Welcome on board. I feel you, but I'm glad to hear you managed to solve the issue with your Fitbit device.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!