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Versa 4 won't charge

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‎09-15-2025 08:17 - last edited on ‎09-16-2025 04:08 by Fitbit Moderator

‎09-15-2025 08:17 - last edited on ‎09-16-2025 04:08 by Fitbit Moderator

I get my 3 month old, Versa 4 to re-charge.  I bought new recharging cords from Amazon, Versa 4 cords.  This is the 3rd Fitbit to ‘die’ on me in the last year.  
I keep them very dry, no showers, swimming, anything.

i used to love them.  Am I doing something wrong.

Moderator Edit: Clarified subject

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‎09-16-2025 04:12

‎09-16-2025 04:12

Hi there, @Pearlswan. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not charging. I understand your concern and how you must be feeling, I will do my best to help you with this!

To better assist you and before considering other options, please confirm that you've tried all troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-16-2025 04:12

‎09-16-2025 04:12

Hi there, @Pearlswan. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not charging. I understand your concern and how you must be feeling, I will do my best to help you with this!

To better assist you and before considering other options, please confirm that you've tried all troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes