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Versa 4 won't charge

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‎05-16-2023 07:37 - last edited on ‎05-16-2023 08:13 by Fitbit Moderator

‎05-16-2023 07:37 - last edited on ‎05-16-2023 08:13 by Fitbit Moderator

My Fitbit versa 4 charger disconnects and reconnects when I charge it so it is not charging 

 

 

Moderator Edit: Clarified subject

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‎05-16-2023 08:20

‎05-16-2023 08:20

Hi there, @Mason_jones. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

 

If you haven't done so yet, I'd recommend trying the steps provided here Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


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‎05-19-2023 12:12

In response to MarreFitbit

‎05-19-2023 12:12

I have this same issue today with my Versa 4. My device is down to 37% so it is not complete dead.  It appears to be working, counts my step, heart rate, etc. I tried the charging cord (original that came with device) in three different power blocks, one separate usb port and three different power strips/outlets.  I've left the device on the charger for over an hour.  It has not moved above 37%.  How can I tell if I am having device issue or the charging cable is bad?  I have also clean the back of the device and the cable connections per the instruction on Fitbit website.  I would appreciate your assistance.  Thank you.  Marie Titus

 

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