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Versa 4 won't charge

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‎08-08-2023 09:59 - last edited on ‎08-08-2023 11:23 by Fitbit Moderator

‎08-08-2023 09:59 - last edited on ‎08-08-2023 11:23 by Fitbit Moderator

I’ve followed the suggestions for this problem and still nothing. I need it charged up!  What can I do? 
checking carefully, it appears that one of the 4 contacts on the charger is shorter than the others. How can I replace the charger? 

Moderator Edit: Clarified subject

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‎08-08-2023 11:26

‎08-08-2023 11:26

Hello there, @Ctm935. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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