Versa 4 won't charge

[AlisonWa]

Had the phone for less then two weeks, charged first time all okay now it wont charge the phone is dead. What do I do.

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @AlisonWa!

Sad to hear that you're having issues charging your Versa 4.
As there are quite a few reasons why your device won't charge, please have a closer look here for troubleshooting:

Why isn't my Fitbit device's battery charging? 

I'd like to point out that it's a good idea to clean the back of your Versa 4 each time before charging. Here's how to do that:

How do I clean my Fitbit device? 

You might also like to have a look here for a general description on how to charge your Versa 4:

Versa 4 - How to charge