Versa 4 won't charge

[TrinaWAT]

I am feeling really disappointed writing this as the issue I am having appears to be very common on this forum with the fitbit versa 4.

I previously had a fitbit versa 3 which had no issues. I only replaced it as I damaged it with clay while using my pottery wheel.  

I have the fitbit versa 4 just over 18 months and in the last two months I noticed it started to die everyday. I put it down to a bad battery and always put it on charge while I was in the shower.

However it then started to just randomly switch of  even at full charge and not turn back on. I did all the trouble shooting. Resetting, used someone elses charger, cleaned the pins and back of the fitbit but nothing worked.  I got it on Amazon UK while I was on holiday in Europe and I live in Australia and now it is out of the one year warranty and I got less than 18 months out of this for something that was expensive for me. 

Has anyone else got their faulty fitbit issue resolved while it was out of warranty.  I am about to move to another brand but would like to see if Fitbit can resolve this for me. 

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @TrinaWAT! A warm welcome to the Fitbit Community!

Thank you so much for sharing the situation you're having with your Versa 4 which is not reacting and for all your efforts.

Please check if you can update the Fitbit app.

Have you already checked in the Fitbit app if your Versa 4 has a firmware update pending too? You could try to update it following the steps described in these articles: How do I update my Fitbit device? and Why can't I update my Fitbit device? 

If the situation continues afterwards, contact our Fitbit support.