10-31-2024
05:14
- last edited on
11-09-2024
07:58
by
FatimaFitbit
10-31-2024
05:14
- last edited on
11-09-2024
07:58
by
FatimaFitbit
How will we know when the app is fixed?!
10-31-2024 06:03
10-31-2024 06:03
I have contacted Fit Bit (Google) on Friday 25th and they admitted at that point it was a known fault for a week. I was told to wait, I contacted again yesterday and was told the same.
I use my fit bit so much, I am considering sending Versa 4 back to get refund and buying a different name brand altogether
11-01-2024 19:14
11-01-2024 19:14
The app has now been updated to 4.28.3 which should now work, so make sure you update the app and then try syncing your watch again.
11-09-2024 08:00
11-09-2024 08:00
Hi there everyone!
@MichM and @Snail77 a warm welcome to the Fitbit Community! @PhilipL It's great to see you here! Thanks for the help.
Thank you all for informing us about this situation with the Fitbit app.
Our team has been looking for a solution and has recently launched a new version of the Fitbit app as @PhilipL mentioned. Some users have reported that with this new version of the app they're able to sync their devices again.
Please try to update your Fitbit app to the 4.28.3 version. If it doesn't work, please restart your phone and try the steps of set up as new device again: