Versa 4 not working

[MichM]

How will we know when the app is fixed?!

[Snail77]

I have contacted Fit Bit (Google) on Friday 25th and they admitted at that point it was a known fault for a week. I was told to wait, I contacted again yesterday and was told the same. 

I use my fit bit so much, I am considering sending Versa 4 back to get refund and buying a different name brand altogether 

[PhilipL]

The app has now been updated to 4.28.3 which should now work, so make sure you update the app and then try syncing your watch again.

[FatimaFitbit]

Hi there everyone!

@MichM and @Snail77 a warm welcome to the Fitbit Community! @PhilipL It's great to see you here! Thanks for the help.

Thank you all for informing us about this situation with the Fitbit app.

Our team has been looking for a solution and has recently launched a new version of the Fitbit app as @PhilipL mentioned. Some users have reported that with this new version of the app they're able to sync their devices again. 

Please try to update your Fitbit app to the 4.28.3 version. If it doesn't work, please restart your phone and try the steps of set up as new device again:

1. Update the Fitbit App to 4.28.3
2. Open the Fitbit app. On the Today tab, tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers/SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings), and "Forget" any Fitbit Trackers/SmartWatches if any are shown.
5. Restart your phone.
6. Open the Fitbit app and re-add the SmartWatch (via the Devices icon, top left). How do I set up my Fitbit device? 
7. From the Fitbit app, Today tab, Tap or Hold near to the top of the screen and then drag down to perform a manual sync.