Versa 4 won't charge

[jagrnut]

While I was driving, I noticed my versa Four had the turquoise colored triangle on the face. Earlier today the battery was at 73% now it’s at 3% and will not charge. It says it’s due for an update, but it won’t charge the battery so I can update it.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @jagrnut. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not charging. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Versa 4 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Once you manage to charge your Versa 4, please try completing the update by following these steps.