Versa 4 won't connect to my iPhone's Bluetooth

[Bigal51]

I have tried a number of the suggestions in the responses to similar questions but I can’t get my versa 4 to connect via Bluetooth I have only had the watch for 3 weeks and am getting frustrated with not being able to get it to work properly. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Bigal51. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. I understand why you're feeling frustrated.

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Bigal51]

Thanks for your response however I have followed you suggestion and the Versa 4 calls connects and says it has paired but then it comes up not connected and does not connect even when my phone rings so am at a loss at the moment.

thanks and regards

Alastair 

[MarreFitbit · Accepted solution]

@Bigal51 Thanks for getting back and the details provided in your post. 

Note that your Fitbit device's controls or calls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging. For more information, see Why don't on-wrist calls work on my Fitbit device?