Versa 4 won't connect

[Lofty17]

I recently got a versa 4 as you were too slow getting a update to my luxe. I was changing my clock face on my versa 4 now It can't connect and I only get fitbit logo screen it gets as far as finding it but no code comes up on my screen it's frustrating the heck out of me as I've tried everything please help as I payed over $300.00 for it and have only had it just over a month 

[ManuFitbit · Accepted solution]

It's good to see you around in the community @Lofty17.

Thank you for sharing the inquiry regarding your device. I'm sorry to know that difficulty and thank you too for trying to fix it.

I'm wondering if you removed your old Luxe from your Fitbit account and phone's Bluetooth settings? It's not possible to connect multiple devices that use an app gallery to one account. For Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch, only connect one of these devices to your account at a time. For more information, see Can I use more than one Fitbit device with the same account?

Please try the following: 

• If you have still paired your old device, unpair it from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Versa 4 again.
• If there is no connection, restart your Versa 4.

[Lofty17]

I've tried all those steps and still won't connect all I get on the screen of the fitbit is the fitbit logo 

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The app finds it but when it asks to enter the pairing code I have no code come up on my fitbit versa 4 screen only the fitbit logo I've done everything suggested in your reply and nothing works PLEASE HELP 🙏 

[ManuFitbit]

Thanks for the response @Lofty17 for the details provided and for the troubleshooting steps that you performed in order to fix the situation.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried and please keep an eye on your inbox and spam.

[Lofty17]

Thank you for your help @ManuFitbit and can you also please thank Joanne in customer service she was also as helpful as you 

[ManuFitbit]

I appreciate you take the time to share the experience with Support @Lofty17 and the feedback provided.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[Lofty17]

@ManuFitbit I had a update done on my phone I just tried to see if my versa 4 could connect and it didn't still had the fitbit logo come up. I was just letting you know