Versa 4 won't pair or sync anymore

[JasonS86]

Hi All,

Bought my versa 4 around a week ago, all was fine i set it up and there was no issues untill i woke up sunday morning and it has the wrong date and time.

I have updated my Fitbit app, I've deleted the device and tried to re install it but it keeps freezing when trying to pair

Have tried restarting it and it goes through the motions and then comes up with a big red X

have left it on charge all night and tried again but all is the same

Has anyone any experience with this 😞


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JasonS86. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. I understand how you must be feeling. 

If you haven't done so yet, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please do a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

[JasonS86]

I have done all of the above with no change