Versa 4 won't pair with my Android phone

[Jo1979.]

My android phone will not pair with my versa 4, i am unsure what i have done wrong when setting up 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jo1979.. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 4 is not connecting to your Android phone. I'll be glad to help you with this. 

To better assist you, would you mind confirming if you are having issues setting up your Versa 4 or you did set it up but it doesn't sync now? While I wait for your confirmation so I can provide more personalized assistance, please see these two help articles Why can't I set up my Fitbit device? and Why won't my Fitbit device sync?

Looking forward to hearing from you. 

[Jo1979.]

Hi, i have my fitbit account all set up i can get everything elae on it
except my calls and messeges from my phone, so i paired my fitbit device to
my phone but when i go onto bluetooth to connect to versa 4 it says i need
an app to use it but does not state what app

[Kolipara]

Hi @MarreFitbit 

I purchased brand new fitbit versa 4 watch in India in December. From day 1 the watch is not working. I am tired of reaching customer support team and tried all the workarounds they mentioned. Still the watch is not functional and not even showing the time

The firmware is not getting updated in the new watch and app says updating and that it no other usage of it

[Olivia6510]

This is the exact issue my husband is having with his.  Contacted support etc and still nothing.  My returns limit has elapsed but clearly there is an issue with the watch or a major software glitch.