Versa 4 won't receive notifications

[Lemij482]

I can't receive notifications from my iPad. Is it normal ? And if it's not, how can I resolve this problem.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lemij482. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is not receiving notifications from your iPad. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please follow the troubleshooting steps provided in this help article Troubleshooting quick tips for iPhones

[Lemij482]

That's what I have on the Fitbit app.

I can't choose notification app. It is totally différente from my Pixel cell phone.

Obtenir Outlook pour Android<>

[MarreFitbit]

@Lemij482 Thanks for getting back to me. 

To better assist you, would you mind confirming if you're trying to set up notifications on your Versa 4 from your iPad or Pixel phone? Is your Versa 4 already paired to any of these two devices? Are you trying to receive notifications from two different phones at once? If so, please note that this is not possible. 

However, bear in mind that you can use more than one device to sync your Versa 4. However, is very important to turn off the Bluetooth on one device when you want to sync with the other. Why? Well, bear in mind that Fitbit devices can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from the Versa 4 is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second/third device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.

[Lemij482]

I have a Versa 4 that works very well with my Pixel cell phone ans my daughter has also a Versa 4.

That's why I can compare the two devices.

We try to connect my daughter' Versa 4 to her iPad. And It doesn't work. Can you see the pictures I sent with the past message. Maybe it Will help you to see what our problem is.

Thank you for your help



Obtenir Outlook pour Android<>

[MarreFitbit]

@Lemij482 Thanks for the details provided in your last post. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.