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Versa 4 won't setup with my One Plus phone

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‎02-09-2026 23:37 - last edited on ‎02-10-2026 04:38 by Fitbit Moderator

‎02-09-2026 23:37 - last edited on ‎02-10-2026 04:38 by Fitbit Moderator

Versa4 is pairing with my mobile device fine, I'm able to enter the code as well in my phone to start the device setup on phone but after a few seconds it shows something went wrong, try again. Keeps happening, was never successfully setup. Tried switching off the fitbit device, when it was turned on, it showed a big red cross but then again it goes away, the code appears and then on setup, it fails with something went wrong. 


Moderator Edit: Clarified subject

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‎02-10-2026 04:50

‎02-10-2026 04:50

Hi there @sss_23. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that you're still having difficulties to set up your Versa 4. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend making sure that your One Plus is compatible with our Fitbit app. The Fitbit app works on most phones and tablets. To use your Fitbit device, download the app on a device with Android 11 or higher. 

If your device meets the OS requirements, please follow the troubleshooting steps provided in this help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎02-10-2026 04:50

‎02-10-2026 04:50

Hi there @sss_23. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that you're still having difficulties to set up your Versa 4. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend making sure that your One Plus is compatible with our Fitbit app. The Fitbit app works on most phones and tablets. To use your Fitbit device, download the app on a device with Android 11 or higher. 

If your device meets the OS requirements, please follow the troubleshooting steps provided in this help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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