Versa 4 won't show the caller ID

[Houli24]

Hi... Can anyone helo please. I have purchased a fit bit versa 4 and set it up today. I have noticed when I get a whatapp  call is says"unkown caller". I have all permissions  turned on. 

My phone is a samsung 21 ultra.

Can anybody help with this issue. Thank you

Moderator Edit: Clarified subject

[Guy_]

Hi @Houli24 - have you tried in the Fitbit app > Notification > Calls (Toggle OFF and ON) and sync.

Also try

• restart the watch How do I restart my Fitbit device? 
• Logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it and restart the phone.
• this will clear any temporary issues
• on the phone press and hold the Fitbit launch icon and app info to verify all permissions are active.

[Houli24]

Hi ... I have done all that you suggested with no positive result 😪

[Guy_]

@Houli24 - You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[MarreFitbit · Accepted solution]

Hi there, @Houli24. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 4 before reaching out.

Since you've already checked all the notifications settings are correct, I'd like you to please confirm if you have enabled the Fitbit app permissions under Settings of your Android device. If you've done that, please try going to the phone Settings > Apps > Fitbit > Permissions and toggle off "Contacts", then restart your phone and toggle "Contacts" back on.

Also, check that your Fitbit app is up-to-date. For more information, see What's changed in the latest release of the Fitbit app? To download the latest app version, please visit the Google Play Store here.

If none of the above works, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.