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Versa 4 won't show the correct time

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‎02-10-2023 09:30 - last edited on ‎02-11-2023 10:57 by Fitbit Moderator

‎02-10-2023 09:30 - last edited on ‎02-11-2023 10:57 by Fitbit Moderator

My new versa 4 just restarted the day at 5pm marking all my steps as yesterday's data. It has the correct time on both my phone and the watch. Not sure what to do - any advice welcome!!

 

 

Moderator Edit: Clarified subject

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‎02-10-2023 21:31

‎02-10-2023 21:31

Hi @ETKitty  - that is odd, well spotted.

 

Try logout of the Fitbit App, swipe the active face off, and on Android clear the storage cache and force stop it.

 

Thenrestart both the phone and watch and login again and sync to see if it sorts itself out.

Author | ch, passion for improvement.

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‎02-11-2023 11:02 - edited ‎08-21-2023 05:38

In response to Guy_

‎02-11-2023 11:02 - edited ‎08-21-2023 05:38

Hi there, @ETKitty. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Guy_ Thank you so much for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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