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Versa 4 won't sync after the update

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‎10-22-2023 15:45 - last edited on ‎10-23-2023 05:28 by Fitbit Moderator

‎10-22-2023 15:45 - last edited on ‎10-23-2023 05:28 by Fitbit Moderator

  • I hate the new app. Loses data & sometimes doesn't sync. After 8 months battery has to be charged daily.

Moderator Edit: Clarified subject

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‎10-23-2023 05:33 - edited ‎10-23-2023 05:33

‎10-23-2023 05:33 - edited ‎10-23-2023 05:33

Hi there, @Wendysleuth. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issues with your Versa 4. I understand how you must be feeling. I'll be glad to help you with this!

From personal experience, I'd recommend you to sync your Fitbit device twice in a row just right after waking up so your data can be transferred and show up on your Fitbit app. 

However, if your Versa 4 is indeed taking too long to sync or it refuses to sync, please see Why won't my Fitbit device sync?

About the battery, to maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life?

Let me know how it goes!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-23-2023 05:33 - edited ‎10-23-2023 05:33

‎10-23-2023 05:33 - edited ‎10-23-2023 05:33

Hi there, @Wendysleuth. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issues with your Versa 4. I understand how you must be feeling. I'll be glad to help you with this!

From personal experience, I'd recommend you to sync your Fitbit device twice in a row just right after waking up so your data can be transferred and show up on your Fitbit app. 

However, if your Versa 4 is indeed taking too long to sync or it refuses to sync, please see Why won't my Fitbit device sync?

About the battery, to maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life?

Let me know how it goes!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-25-2023 08:50

In response to MarreFitbit

‎10-25-2023 08:50

Fitbit fails to recognize activity from yesterday on main view,though it
can be seen when I flip back to yesterday.
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‎10-26-2023 05:00

In response to Wendysleuth

‎10-26-2023 05:00

@Wendysleuth Thanks for getting back and sharing those details. 

It seems more like a syncing issue rather than losing data, have you tried the steps I recommended in my previous post? Click here for more information. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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