Versa 4 won't sync and notifications are not coming through

[Lclarkester]

New fitbit - keeps showing a warning message to restart phone in order to get notifications set up. Seems to need syncing each day. V disappointing.

Have an android phone & a new versa 4.

Any help appreciated 😁

Moderator Edit: Clarified subject

[Guy_]

Hi @Lclarkester - the new V4 Fitbit App can lose syncing easily.

[MarreFitbit]

Hi there, @Lclarkester. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 4 is having issues syncing and receiving notifications. I understand how disappointing this can be. We'll be glad to help you! @Guy_ Thanks for your input! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. It seems like you have exhausted all troubleshooting steps we could've provided here so there's nothing left we in the community can suggest other than reaching out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

[Rusty42]

I'm having the same problem_ would have been helpful if you'd explained the solution to the last customer. It's really pissing me off-stupid machine!

[Rusty42]

Well how the he'll do you get it back?

[Guy_]

Hi @Rusty42 - there is no solution, all you can do is to restart the watch and phone each time to get a sync.

[Lclarkester]

Hey @Rusty42

SI I was advised to check a few thing son phone settings, noticiations are turned on, location etc etc. I had already checked all these from watching numerous YouTube videos.

I also did a factory reset on the watch, force stopped the app & deleted it from my phone. Reinstalled fitbit app & set up watch as new.

I have requested a refund from fitbit so that's where I am at now 😣😟😭

It's a sad day!!

Hope you have better luck 🤞

[Rusty42]

thanks for the info. seems like poor design.